IMPORTANT:
When communicating with CritiCall Ontario via e-mail, please do not include or share any of the following information in your message:
Please note that if PHI or other confidential information is required to support further investigation of the issue you have contacted us about, CritiCall Ontario will provide you with instructions on how to provide the required information to us securely.
Self-Serve Options:
If you have forgotten your password or username and are unable to sign on to the PHRS, please follow the steps below:
Inactive Accounts or Other Account Related Issues:
PHRS “How to” Questions / Training Support:
For PHRS or Repatriation Tool training questions or inquiries, please contact the PHRS Training Team at: phrstraining@criticall.org
Note: The PHRS Document Library is a valuable resource that includes educational resources and self-directed learning materials. The Announcements Section is also available to provide updates and new information about the PHRS including service updates, technical issues, downtimes, and helpful user tips.
PHRS Technical Assistance (Report Outages, Application Failures):
To report technical issues to the PHRS Helpdesk, including errors and outages, please contact us at: phrshelpdesk@criticall.org. For urgent or critical technical issues only, please contact us on our support pager at: 1-866-740-3240 (Critical & Urgent Issues)
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